Help and FAQs

Yes. Prices include taxes and our service fee, shown line by line before you pay. If an airline or hotel changes the price before you book, we tell you before taking payment.

We retry with the airline or hotel. If it still cannot be booked, we refund the full amount to your original payment method and tell you by email and SMS.

Yes. Add every traveller on one booking. Sign in to save travellers for next time, or open a company account for GST invoices and approvals.

Open your trip from My trips or Find a booking. Where free cancellation applies, cancel in one step and the refund starts at once.

No. Book as a guest and we email your booking link. Sign in later with the same email or mobile number and your trips appear in My trips.

Thirty minutes from when you choose it, so you have time to add traveller details and pay. Company trips waiting for approval are held for 24 hours.

UPI, credit and debit cards, net banking, wallets and EMI through Razorpay or PhonePe. We never see or store your card number.

Banks sometimes confirm a few minutes late. We check with the gateway every few minutes and confirm the booking automatically, or refund it in full if it cannot go ahead.

We start the refund the same day. Banks usually credit it in 5 to 7 working days; UPI refunds are often faster.

Yes. Most holidays can be reserved with a deposit and the balance paid from your trip page before you travel.

Yes. Add your GSTIN on the traveller details step, or open a company account so every booking uses your company details automatically.

If your company turns approvals on, trips booked by travellers go to an approver first. Once approved, the traveller pays and the booking is confirmed.

The embassy or immigration authority. We make sure your application is complete and correct, which is what most refusals come down to.

Government fees are not refundable once the application is submitted. Our service fee is refundable until we start work on your file.